Shipping policy
We are committed to delivering premium canned salmon straight to your door in the United States with speed, care, and transparency. Please review our shipping guidelines below to understand how your order will reach you.
Order Processing Times
All orders are processed within 1–2 business days after they are placed. Orders received after 5:00 PM EST or on weekends and holidays will be processed on the next business day. Once your order is processed, it will be shipped promptly via our selected carriers.
Domestic Shipping
We currently ship exclusively within the United States. Unfortunately, we do not deliver to PO boxes or international addresses at this time.
We offer standard and expedited shipping options:
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $6.99 |
| Expedited Shipping | 2–3 business days | $14.99 |
| Free Shipping | Orders over $75 | Free |
Please note: Delivery times are estimates and may vary due to carrier schedules or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on the option you select at checkout. We offer free shipping on orders over $75 as an added benefit for our customers. All costs, including potential carrier fees, will be displayed clearly during checkout no hidden charges.
Local Delivery & Pickups
At this time, we do not offer local delivery or in-store pickup. All orders are fulfilled via standard shipping to your provided U.S. address.
Returns, Changes, and Cancellations
For information about returns, refunds, and exchanges, please see our Refund Policy page.
- Order Changes: If you need to modify your order, please contact us immediately at info@soguelan.com. We will do our best to accommodate changes before the order is processed and shipped.
- Lost or Damaged Orders: If your shipment is lost or arrives damaged, please contact us as soon as possible so we can assist with a replacement or refund.
Potential Service Interruptions
While we strive to deliver promptly, shipping times may be affected by factors beyond our control, including carrier delays, weather, or holidays. We appreciate your understanding and patience during such events.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s journey until it arrives at your door. If you have any questions about your shipment, please reach out to info@soguelan.com for assistance.